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Child Helpline Belarus

Objective: the project aims at the struggle against violence towards children through giving to children, parents, specialists and other people free access to the possibility to inform on an act of violence against a child and for a child victim and his or her family to get emergency psychological aid via telephone.

The problem of violence against children is topical for Belarus as well as for any other country. In comparison with developed countries possessing modern systems of violence exposure and administrating aid to child victims, more than 90% of cases of violence in Belarus are concealed.

There are some main reasons for the high level of criminal latency of this kind. First of all, it is an ineffective system of violence exposure, distrust of citizens towards the police and other law-enforcement authorities, the low accessibility of emergency, anonymous and quality psychological aid.

By the order of the Ministry of Health of the Republic of Belarus the creation of Child Helpline was entrusted to the Republican Research and Practice Centre of Mental Health. International Non-governmental Organization "Ponimanie" – an associate member of Child Helpline International – has become a partner in this initiative, being. In its turn, "Beltelecom" has allocated a "green line" 8-801-100-1611 for this project.

The creation of Child Helpline has become a model example of state and private sectors partnership, with the participation of two key government authorities (Ministry of Health of the Republic of Belarus and Ministry of Communications and Informatization of the Republic of Belarus), a public institution (the Republican Research and Practice Centre of Mental Health), a state unitary enterprise ("Beltelecom") and a public association (INGO “Ponimanie”). Child Helpline International, Child Line Lithuania and the representatives of Teenage Hotline 315-00-00 (Minsk) have prepared and submitted the materials for Child Helpline.

Child Helpline International Internet address – www.childhelplineinternational.org

World Experience

In Armenia there is no central system of informing about child abuse cases. Cases of all forms of violence should be reported to the police. The cases are usually reported to the nearest police station. The police collect statistics and make annual reports to the public. However, only criminal cases are taken into consideration.

In Cameroon there is Child Helpline 113.  Every child can dial the number and get aid of a social worker. All the abuse cases are reported to the police immediately.

In Turkey there is Emergency Helpline for children, women, elderly people and disabled people. The number to dial – 183, but it is not a specialized Helpline for children.

In Switzerland there is no specialized Child Helpline. One should address the department of child protection or the police (112). Specialists don’t have to report abuse cases to the police. There is no law that obliges parents, teachers, neighbours and other involved people to the competent authorities about child abuse cases.

In Namibia there is a special team “Woman and Child Protection Unit”. It is composed by trained policemen and social workers. The teams don’t work in the police stations but in the hospitals. There are up to 15 such teams in some Namibian regions. They are created with the help of UNICEF, but their work is financed by the government. The team members don’t wear police uniform to look like friends to children. All the cases are reported by calling +264-61-209-5226.  The team also organizes the whole rehabilitation process of child victims. Although there is no centralized system of informing child abuse cases in neighbouring Ghana.

In Germany there is no Child Helpline. There are no laws that oblige people and specialists to inform the competent authorities about child abuse cases compulsorily and immediately either. Citizens can report a case to the Departments of Child Affaires in Social Centers or to the local police station. In some areas there are local phone numbers which one can call if there is any such case. The German government supports Helpline (0180-1907050) that deals with sexual abuse cases and web site www.hinsehen-handeln-helfen.de. The web site functions with the help of psychological bureau that provides victims of sexual abuse and human traffic with aid. There are also widespread NGOs that support NINA – helpline that helps sexual abuse victims, including men (boys). Moreover, Germans use actively telephone counseling for children 0800-1110333 and telephone counseling for parents 0800-1110550.

In Trinidad and Tobago there is no specialized service that collects data about child abuse cases. All the cases are reported to the police, children’s hospitals or social workers.

In Chile there is a specialized line of informing about child abuse cases 800- 730 800. One can also inform about the case on the website www.sename.cl.

In Brazil there is Child Helpline 1387. It works 24 hours a day, 7 days a week and is aimed at children under 18.

In Taiwan there is a free Child Helpline 113.

In Israel one can report a child abuse case to the Social center, social worker in school, hospital or to the local department of social service. There are a number of NGOs that help victims. Each community can boast such an organization.

In Saint Lucia one can report a child abuse case to the Human Service Centre 4517777 or to the specialized police department 4563817/4047/4052.

In Egypt there is a free nation-wide Child Helpline 16 000. 

In Romania all the child protection questions have been standardized thoroughly. There is a green line for children 0800 8200 200, green line for homeless children 0800 821 218. There is a national line for calling the police and emergency services 112. The case is registered immediately in the National system of Monitoring and Records. Emergency help is provided by the specialized department of Child protection service which later organizes a comprehensive rehabilitation.

In Singapore there is a Child Helpline 1800 258 6378. An abuse case can also be reported to the police 999.

In Nepal there are free telephone numbers of child help 104 and 1098.

In Scotland there is a regional number 0800 022 3222 which gets active advertising from the government.

In India Child Helpline’s number is 1098.

In Vietnam it is 1 800 1567

In Senegal there is a free Child Helpline (221) 800 00 88 88. A specialized governmental center serves it and it is available all over the country.

In the Republic of South Africa there is a free Child Helpline 0800 05 55 55 which works with child abuse and traffic cases.

In the Netherlands specialists and other citizens can call 09001231230 to inform about a child abuse case.

In Hong Kong, a Special Administrative Regions of the People's Republic of China, there are two ways of informing about violence against children: to call the governmental Hotline (852) 2343 2255 or the non-governmental Hotline “Against Child Abuse” (852) 2755 1122.

In Great Britain the number is 0800 1111. One can call it free of charge anywhere within the national territory.

In Indonesia such number is 129. Unfortunately, now it is available only in big cities.

In Uruguay there is 0800 5050 number which one can call to inform about child abuse case.

In Bolivia Child Helpline 136 works only in two largest cities. Unfortunately, now it is not a nation-wide number.

In the Philippines there is 163 telephone number.

In the Argentine and other MERCOSUR countries one can report abuse cases to the national Child Helpline 102. In Peru there is the separate number 100 for informing about child abuse and traffic cases.

In France such number is 119.

In Croatia there is Brave phone for children suffered from abuse which is available on the website www.hrabritelefon.hr, via telephone 0800-0800 or e-mail savjet@hrebritelefon.hr.

In Bulgaria there is Child Helpline 0800 19 100.

*We would like to thank YuliyaMakeichik, AndreyMahanko and all the members of ISPCAN that shared information for help in preparing the material.

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